A group that goes forward
Eduardo Serena, its founder, began his professional career in the Foreign Trade area of several firms and worked for them during 15 years. This allowed him to acquire a broad perspective on the actual needs and concerns that companies face in their foreign trade transactions. Such was the beginning of our desire to meet those needs and design the customs services policy we have been developing since its foundation, back in 1988.
Besides, Eduardo has materialized all his knowledge and experiences in significant academic tasks and in the civil service. He has an active participation in business entities of the foreign trade sector. The youngest partners display a similar professional career.
Currently, Grupo Serena is a team of professionals in different areas, specialized in foreign trade, which has strategic capacities to plan ahead and face problematic situations that may occur in the path of a foreign trade transaction.
- The Team
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Our Group has personnel highly specialized in each area of services.
Operational Areas
- Imports
- Exports
- Customs
- Logistics
- Support and New Projects
- External customs Management
- Legal
Support Areas
- Administration and Finance
- Human Resources
- Quality Management and Control
- Customer Service
- Systems
- Institutional Pillars
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Mission
To provide the best service of counseling and management in importing and exporting operations to our clients through comprehensive service.
Vision
To become a solid, recognized and prestigious company which contributes to the development of the sector through its social role.
Values
- Honesty and transparency
- Professional and personal development
- Innovation and creativity
- Responsibility
- Loyal and ethical competence
- Quality Policies
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We create bonds with our external and internal clients through the following principles:
- We ensure the fulfillment of the needs of users, with responsibility and efficiency, according to standards.
- We are aware of our role as Customs Service assistants and this is why we collaborate with its fiscal control mission.
- We meet the commitments we assume, and place maximum value on each of them.
- We look for the professional growth of the Organization and each of its members.
- We consider that efficient effort must be fairly rewarded, thus we try to increase the profitability of the Organization and the economic growth of its staff.
- We compete with our colleagues under ethical standards, aiming to stand out through the quality of our services and defend the hierarchy of our profession.
- We consider that we should fulfill a role in society and we make our contribution through our professional work.
